Privacy Policy
Diamond Eclipse Jewelry respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create a client account, submit a jewelry inquiry, request information, schedule an appointment, or communicate with us.
Diamond Eclipse Jewelry works primarily with private clients. Items shown on our website are available by inquiry only and are not purchased through automatic online checkout. Submitting an inquiry does not complete a purchase, reserve an item, or guarantee availability.
By using our website or providing information to us, you agree to this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, including:
• Name
• Email address
• Phone number
• Billing or shipping information, if provided
• Client account information
• Jewelry inquiries and saved items
• Appointment requests
• Jewelry preferences, design requests, ring size, gemstone preferences, or custom project details
• Messages, photos, appraisals, lab reports, documents, or other information you submit to us
• Communication history with Diamond Eclipse Jewelry
We may also collect basic website information automatically, such as IP address, browser type, device information, pages viewed, website usage data, cookies, and similar technologies.
Client Accounts & Jewelry Inquiries
Our website may allow clients to create an account, save jewelry inquiries, submit requests, or communicate with us about pieces they are interested in.
When you create a client account or submit an inquiry, your information may be saved so we can respond to your request, manage client communication, maintain accurate records, provide personalized service, and assist with future jewelry needs.
A client account is not a payment account. Please do not submit sensitive payment information through your client account or inquiry form. Diamond Eclipse Jewelry does not store full credit card information through client accounts on our website.
How We Use Your Information
We may use your information to:
• Respond to jewelry inquiries
• Confirm availability, pricing, and product details
• Schedule appointments or consultations
• Communicate with you about pieces, custom designs, repairs, appraisals, loose stones, or private purchases
• Maintain client records and inquiry history
• Prepare quotes, invoices, appraisals, or related documentation
• Arrange payment, shipping, delivery, or pickup when applicable
• Send marketing emails or updates if you have chosen to receive them
• Improve our website, services, and client experience
• Prevent fraud, unauthorized activity, or security issues
• Comply with legal, tax, accounting, and business obligations
Payments
Diamond Eclipse Jewelry does not process automatic online checkout purchases through this website.
If a purchase is arranged after direct communication with Diamond Eclipse Jewelry, payment may be completed through an approved payment method or third-party payment provider. We do not store full credit card numbers in client accounts on our website.
Email Marketing
If you subscribe to our email list or agree to receive marketing communications, we may send you jewelry updates, special offers, announcements, or promotional emails.
You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
Cookies & Website Tools
Our website may use cookies and similar technologies to support website functionality, improve security, remember preferences, and understand how visitors use our site.
We may also use third-party tools for website hosting, forms, analytics, email marketing, or customer communication. These providers may collect or process information according to their own privacy policies.
You may adjust your browser settings to disable cookies, but some website features may not function properly.
Sharing of Information
Diamond Eclipse Jewelry does not sell personal information for money.
We may share information only as reasonably necessary to operate our business, including with:
• Website hosting and website platform providers
• Email marketing, contact form, or appointment providers
• Payment processors, when applicable
• Shipping carriers, when applicable
• Accounting, invoicing, or business software providers
• Fraud prevention or security services
• Professional advisors, such as attorneys, accountants, insurers, or consultants
• Jewelry-related vendors or service providers when needed to complete a client request
We may also disclose information if required by law, legal process, court order, government request, or to protect our rights, property, business, customers, or others.
Client-Submitted Photos, Documents & Jewelry Information
Clients may upload or submit photos, appraisals, lab reports, repair details, custom design requests, gemstone information, inspiration images, existing jewelry images, or other jewelry-related documents as part of an inquiry or custom project request.
We use this information to evaluate, quote, discuss, design, repair, appraise, source, or provide services related to your request. Uploaded images and documents may be saved as part of your client account, inquiry history, and business records so we can properly assist with your current or future jewelry needs.
Please do not upload sensitive personal information, payment information, or documents unrelated to your jewelry inquiry.
We do not use client-submitted photos, documents, or jewelry information for public marketing, advertising, or social media unless we receive your permission.
Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email, electronic transmission, or online storage system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain client records, complete transactions, comply with legal, tax, accounting, and business obligations, resolve disputes, prevent fraud, and enforce our agreements.
Client account information, inquiries, communications, invoices, appraisals, custom order details, and transaction history may be retained as part of our business records.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, subject to legal, business, security, and recordkeeping exceptions.
You may also unsubscribe from marketing emails at any time.
California & Out-of-State Clients
Diamond Eclipse Jewelry is based in California and may work with clients throughout the United States.
If you are a California resident, or if privacy laws in your state apply, you may have certain rights regarding your personal information. These may include the right to request access, correction, or deletion of personal information, subject to legal and business exceptions.
Diamond Eclipse Jewelry does not sell personal information for money.
To submit a privacy request, please contact us using the information below. We may need to verify your identity before processing certain requests.
Third-Party Links
Our website may contain links to third-party websites or services. Diamond Eclipse Jewelry is not responsible for the privacy practices, policies, or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:
Diamond Eclipse Jewelry
550 South Hill Street, Suite 515
Los Angeles, CA 90013
Email: info@diamondeclipsejewelry.com
Phone: (213) 772-7255